Troubleshooting: When Your Medallion Won’t ScanUpdated a year ago

Experiencing trouble with scanning your 4everloved Medallion? We understand the importance of accessing the cherished memories of your loved ones seamlessly. This guide is designed to help you troubleshoot common scanning issues, ensuring that you can connect to your memorial profile with ease.

Step 1: Check Your Device’s Compatibility

Before we dive into troubleshooting, ensure that your smartphone or tablet is equipped with a camera and has scanning capabilities. Most modern devices come with a built-in QR code reader. If you're unsure, check your device’s manual or specifications online.

Step 2: Clean Your Medallion

Dirt, smudges, or debris can interfere with the scanning process. Gently clean the surface of the medallion with a soft, lint-free cloth. If the medallion is outdoors, consider if weather conditions might have affected its readability and clean accordingly.

Step 3: Optimize Lighting Conditions

Poor lighting can affect your device's ability to scan the QR code. Try to scan in a well-lit area, avoiding direct sunlight which can cause glare. If indoors, ensure overhead lights are on or use a flashlight to illuminate the medallion.

Step 4: Position Your Device Correctly

Hold your device steady and directly over the medallion. The QR code should be centered on your screen. Some devices require a bit of distance to focus correctly, so start by holding your device about 6 inches away from the medallion and slowly move closer if needed.

Step 5: Use a QR Code Scanner App

If your device’s camera doesn’t automatically recognize the QR code, you may need a dedicated QR code scanner app. These are readily available in your device’s app store, often for free. Download one and follow the app’s instructions to scan.

Step 6: Check for Physical Damage

Inspect the medallion for any physical damage. If the QR code is scratched or chipped, it may not scan properly. In such cases, please contact 4everloved customer support for assistance on how to obtain a replacement.

Step 7: Restart Your Device

Sometimes, simply restarting your smartphone or tablet can resolve underlying issues that may be affecting the scanning process. Give your device a quick restart and attempt to scan the medallion again.

Step 8: Update Your Device

Ensure that your device's operating system is up to date. Software updates often contain fixes that can improve the functionality of features like the camera and QR code scanning.

Step 9: Contact Support

If you've followed all the above steps and the medallion still won’t scan, our customer support team is here to help. Reach out via our Contact Us page, and be prepared to provide:

• The type of device you're using
• The conditions in which you're attempting to scan
• A photo of the medallion if possible

Our team will work with you to identify the problem and find a resolution.

Preventative Measures and Best Practices

To prevent future scanning issues:

• Avoid placing stickers or any other materials on the medallion.
• When cleaning, do not use harsh chemicals that can damage the QR code.
• Consider a protective cover if the medallion is exposed to harsh weather conditions.

Remember, the 4everloved Medallion is your bridge to precious memories. Our dedicated team is committed to ensuring that your experience is as smooth and heartfelt as the tributes you’ve crafted for your loved ones.