Refund and Replacement: What You Need to KnowUpdated a year ago

At 4everloved.com, we understand that each purchase is more than just a transaction; it's a meaningful investment in commemorating a loved one. Our commitment to your satisfaction is paramount, which is why we offer clear and compassionate policies on refunds and replacements. This guide outlines everything you need to know to ensure a smooth and respectful process.

Understanding Our Refund Policy

Eligibility for Refunds:

• Time Frame: Refunds can be requested within 30 days of receiving your product.
• Condition: The product must be returned in its original condition. Products showing signs of wear, damage, or alteration cannot be refunded.
• Customized Items: Due to the personalized nature of customized medallions, these items are typically not eligible for refunds unless there are defects in materials or workmanship.

How to Request a Refund:

•     Contact Customer Service: Reach out to our support team via our website or email, providing your order number and reason for the refund.
•     Receive Return Instructions: Our team will guide you through the return process and provide a return shipping label.
•     Send the Product Back: Package the product carefully and send it back to our address, using the provided shipping label.
•     Refund Processing: Once we receive the returned item and verify its condition, we will process your refund. Refunds are typically issued to the original payment method within 5-10 business days.

Replacement Policy

When Can You Request a Replacement?

• Damaged on Arrival: If the product arrives damaged, we will replace it at no additional cost.
• Manufacturing Defects: If you discover a manufacturing defect within the first 60 days, we are happy to offer a replacement.
• Engraving Errors: If there's an error in the engraving that is our fault, we will replace the medallion free of charge.

Steps for Requesting a Replacement:

•     Report the Issue: Contact our customer service immediately upon noticing any damage or defect.
•     Provide Proof: Send us a photo of the issue. This step helps us improve our quality control processes.
•     Replacement Approval: Our team will review your request and, upon approval, will initiate the replacement process.
•     Shipping the Replacement: Once approved, we will ship the replacement item at no additional cost to you.

Important Considerations

• Shipping Costs: For approved refunds, we cover the return shipping costs. However, in cases of customer-initiated returns without any product defects, the customer may be responsible for return shipping costs.
• Customs and Duties: For international orders, any customs duties or taxes are non-refundable.
• Processing Times: We strive to handle all refund and replacement requests promptly. However, during peak periods, processing times may be slightly longer.

We're Here to Help

If you have any questions or need assistance with a refund or replacement, our customer service team is here to support you. You can reach us via:

• Email: [email protected]
• Phone: [1-800-4EV-LOVD]
• Live Chat: Available on our website during business hours.

At 4everloved.com, your peace of mind is our priority. We are dedicated to ensuring that each customer's experience is handled with the care and respect it deserves.